FAQs

Q: Do you offer international shipping?
A: Yes, we offer free tracked shipping worldwide on all orders. No matter where you are, you can enjoy our beautiful jewelry without extra shipping costs.

Q: How long will my order take to arrive?
A: Delivery times vary by region:
- Mainland Europe: 5-7 days
- United Kingdom: 5-8 days
- USA: 6-10 days
- Canada: 7-12 days
For other locations, please contact us for more accurate delivery times.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website to track your order's progress.

Q: Will I have to pay any additional taxes or customs fees on my order?
A: For orders shipped within Europe and the UK, there are no additional taxes or customs fees. We ensure a seamless delivery process with all costs included upfront. However, orders shipped outside of Europe may be subject to additional fees depending on the destination country's customs policies. These fees are the responsibility of the customer. We recommend checking with your local customs office for specific details on taxes and fees before placing your order.

Q: What is your return policy?
A: We accept returns within 2 weeks of the order being received, provided the items are returned in their original packaging and condition. Please contact our customer service team to initiate a return.

Q: How do I return an item?
A: Contact our customer service for detailed instructions on how to return your item. We recommend using a trackable shipping service to ensure your return arrives safely.

Q: Where is your jewelry made?
A: Our jewelry is crafted with care in Spain and Italy, renowned for their exceptional jewelry-making traditions. Each piece reflects the highest standards of craftsmanship and design.

Q: What materials are used in your jewelry?
A: We use ethically sourced, recycled silver and gold, ensuring our products are not only beautiful but also environmentally responsible. Some pieces are enhanced with platinum plating for extra durability and shine.

Q: How does my purchase help bee conservation?
A: A portion of the profits from every sale is donated to the Bee Conservation Trust. Your purchase supports efforts to protect and preserve bee populations, crucial for pollination and biodiversity.

Q: How should I care for my Wild Bee Jewelry?
A: To keep your jewelry looking its best, avoid contact with water, perfumes, and chemicals. Store in a cool, dry place. For specific care instructions, refer to the product page or contact our customer service.

Q: Do you accept custom orders?
A: Currently, we offer a curated selection of designs. While custom orders are not available at this moment, we are always interested in hearing your ideas for future collections.

Q: How can I contact Wild Bee Jewelry?
A: For any inquiries, please reach out to us via our contact form on the website or email our customer service team. We're here to help and will respond as quickly as possible.